General conditions

Payment Terms

All transactions go through the online payment agent. The customer receives payment confirmation when the payment details are entered and the order process is completed. Please note that although this is unlikely, orders may be subject to customs fees and duties, depending on where the order is placed.

Customs charges may apply to orders with a value greater than the personal exemption allowed by the law of each individual state. In these cases the transport company will usually collect the customs duties upon delivery.

Delivery times

The estimated delivery time for a handmade garment is 10 working days. In rare cases, delivery may be subject to influences outside of our control, such as fabric availability or natural disasters. In these cases, delivery may take a little longer.

Shipping and packaging

The dresses are shipped worldwide individually and immediately after production, directly from our production facilities to the customer's home, without subsequent storage and/or reshipment, to minimize delivery times and global warming. Separate shipping costs are applied for each ordered product.

Terms & Conditions – Returns & Refunds
  • The intention to withdraw must be communicated within 14 days of receiving the order.
  • Virum will only accept unused or undamaged items. Virum reserves the right to refuse a refund if the item shows obvious signs of use or is damaged. Virum will not accept items that have been altered in any way.
  • Any shipment that does not comply with the above conditions will be returned to the sender without any refund being issued.
  • All refunds will be made to the original payment method used. Purchases made by credit card will be refunded to the card used to make the purchase. Coupons or Discount Vouchers used to purchase the item will be refunded with new Coupons or Discount Vouchers to be used for further purchases.
  • In the case of promotions involving the purchase of multiple products at once, the customer must return all purchased items to receive a full refund. Any items retained will be charged at full market value.
  • You will be refunded within 7 working days from our receipt of the item with the same payment method used at the time of purchase if possible (Credit Card on the website, PayPal). Otherwise, you will have to communicate in the Return Form the bank details on which you wish to receive the refund.
  • If you purchased via Bitcoin, you will need to provide the bank details you wish to receive the refund to when requesting a refund. The refund will be credited in the currency associated with the shipping country and at the exchange rate of the original payment.
  • These terms exclude made-to-measure dresses. See “Terms and Conditions - Returns and Refunds Made-to-Measure Dresses”.

Terms and Conditions – Returns and Refunds Tailor-made garments
  • We do not offer any refunds, in any case, for custom-made products. According to international law, since you cannot reuse or resell the product (the item having been made especially for the individual based on their custom design), we are not required to accept returns.
  • In the event of a production error, the customer is required to take and upload a photo of him/her wearing the product or where the problem is visible and send an email to support info@virum.it